Custom Order Policy - Effective April 25, 2021
Our typical turnaround time is 14 to 21 business days for Custom Orders. An estimated delivery/pickup date will be provided when your invoice has been paid in full and proof approval has been received.
Southern Throne Boutique will not be responsible for missed deadlines due to weather conditions, power interruptions, back-orders or errors from distributors, shipping errors or anything else outside our control. If we expect or foresee any problems, we will inform you of the problem and work with you to reach a solution.
Please review the Artwork Guidelines before submitting your artwork. Knowing what/how to submit your artwork will speed up your turnaround time. Art not supplied in print ready format as specified is subject to art prep fees. We will not be responsible for misspellings or errors in artwork after the final proof is approved.
Any and all artwork designed by Southern Throne Boutique is our sole property. If you ask us to create a design for you, the cost includes the labor and skill to produce the piece, not the ownership and rights to said artwork. Ownership rights can be purchased in addition to the design fees.
Artwork submitted by you, which we are not creating, just printing, is not owned by Southern Throne Boutique, but you or its rightful owner. We will never reproduce your artwork without your consent. Additionally, we will not reproduce anyone else’s intellectual, copyrighted or trademarked property without the rightful owner’s consent.
By submitting any artwork/logos you agree that you have full permission to use and reproduce the artwork. Southern Throne Boutique will not be held responsible for any illegal wrong doings. We do not support copyright infringement.
Due to our faster than usual turnaround time, we require full up-front payment on orders less than 100 items. This speeds processing and eases delivery /pick-up without the need to make a second payment to us when your shirts are ready. For all orders over 100 items a deposit of 50% of the total will be required upon submission. The balance will be required to be paid in full 10 days before the order due date.
Genesis Gifting loves to create memorable items for our customers and are excited to show off the work we do for you! Pictures are often taken during production and after the prints are complete. We post them on sites like Instagram, Facebook, TikTok and Pinterest. It’s a great way to show our skills and to spread awareness of your brand. If you’re not comfortable with your project being photographed and shared, please let us know while placing your order. No notification will constitute your full permission to post a photo of your shirt(s) or item.
Every shirt in your order will have the same image size. Even if there are both men’s and women’s sizes in the order, unless otherwise requested. Each different image size will be treated as a new order and priced as such. An image which is printed within 1.5 inches of any seam is subject to distortion or print deflection. These inconsistencies are likely to happen when a large image is printed on a small garment and is considered acceptable. We will not be responsible for print imperfections due to images that lay too close to the seams.
Printing Over Zippers, Collars or Seams
Due to the uneven nature of seams, collars or zippers, Southern Throne Boutique does not print over seams, collars or zippers.
To ensure longevity of your print and image vibrancy, we always recommend machine washing your shirts in cold water and tumble drying on low heat or for better results hang dry.
You should expect a small amount of fading after repeat washings. This is not a print defect.
While printing, we do our best to ensure designs are printed in consistent locations on all shirts in the run. However, small variations should be expected. All garments are sewn differently and variations in each individual shirt may result in slightly varied placements. A 1 inch allowance in any direction off the proofed location is considered acceptable. If the desired print location is near a seam or a collar, these variances may be more noticeable. Southern Throne Boutique will not be responsible for print location variances within the 1 inch allotment.
Color Matching and Reorders
We cannot guarantee an exact color match on your reorders. We do our very best to get the color matched as close as possible. If you know you’ll need to reorder beforehand, let us know and we’ll try to keep your file saved if possible. If a certain color is needed before the start of a job, please request a Pantone color match (additional cost). Due to the unreliability of matching fabric colors and ink colors by computer monitors we cannot guarantee a color to look exactly how it looks on screen. If you need a sample, please request it so that there are no misunderstandings. Mockups are only intended to get a general feel for what the final product will look like. We do our best to get it as close to the mock up as possible.
Southern Throne Boutique will not be held responsible for manufacturer defects such as mislabeled sizes, color inconsistencies, re-dyes resulting in discolored discharge prints, loose stitching and other garment defects. We inspect each shirt while printing and after printing, but we cannot guarantee the quality of each garment. If exact numbers are required, we highly recommend ordering 5% extra of each size.
Customer Supplied Goods
We do NOT print on customer supplied goods.
Digital Proofs & Printed Samples
The customer will receive a digital proof before production begins. Customers have up to 2 proof reviews before an additional fee will be added for the services. If the customer requests a sample, there will be a low premium charge that will be credited to the final order if accepted. If you do not follow through with an order, then the high premium charges for the sample will apply.
Southern Throne Boutique will not be responsible if you do not like the look or fit of a garment and/or the artwork printed on it. We will work closely with you to make sure the garment selected fits your needs and meets your expectations, however, we expect each client to do some research of their own. Full garment specs are always available to you. If you are unsure of a product’s look or sizing, we suggest ordering a blank sample prior to production. Please note that samples will delay turnaround times.
We completely stand behind our work. Please check your order carefully and notify us of any problems within 24 hours of delivery. If, for any reason, we made a mistake printing your order and it is not as agreed upon in your emailed proof approval, we will gladly reprint your order within 10 business days.
We will not be responsible for errors found after 24 hours or errors completed by you the customer. We do not offer refunds for ANY custom order.
We ship via UPS, Fed EX or USPS. Once your order ships, you will receive a tracking number within 24 hours. Southern Throne Boutique will not be responsible for transit time estimates, undeliverable addresses, shipping errors, bad weather or other problems with transit. Transit time is not included in turnaround time. Please account for transit time when placing your order. Shipping expenses are the client’s responsibility and will be added to the invoice prior to payment except in special circumstances. Insurance is always available at an extra cost (depending on the order value) and must be requested prior to invoicing. Insurance may not be included in your quote if it is not previously requested. Southern Throne Boutique assumes no responsibility for goods once they leave our location.
Garments will be bulk folded and packaged in boxes and may or may not include garment care instructions. Custom packaging is available (additional cost).
Orders canceled after proof approval but before production are subject to a 15% restocking fee (based on order value) plus any other fees incurred. Once production has begun and shirts have been printed, cancellations are not accepted.
There is a $50 charge for all returned checks. If a check is returned, all payments thereafter will need to be made with cash or card.
Southern Throne Boutique observes the following holidays which are not included in our stated turnaround time: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Eve Day, Christmas Day, New Years Eve Day.